We REQUIRE either a physical copy or an emailed copy of your pet's current rabies and distemper vaccinations, vaccinations must be up to date, this is required of all pets.
For your pet's first visit we require a deposit to be taken before the first appointment. This deposit is credited to your groom price (it is not anything extra). We request a 48 hour notice when canceling or rescheduling for the deposit to either be refunded or credited to when the appointment is rescheduled to. If we are given less than a 48 hour notice then the deposit will be non-refundable.
Deposits are taken per pet and are based on the size of your pet:
Small Dogs: $35 deposit
Medium Dogs: $40 deposit
Large Dogs: $50 deposit
Cats: $35 deposit
When you arrive, we ask that you call the salon phone number. We will ask that you meet us outside the salon door and we will have you fill out a form with your information and your pet's information, along with reading the release form attached and signing your name in the space provided on the form. Once you are finished with the form we will consult with you about the service you wish for us to provide. When the service is finished, we will call the number you have provided on the form for pick up. We ask that you pick up within 30 minutes of our call (after that point we do have a late pick up fee) and once again call the salon phone when you are parked in front of the building.
*Please call, do NOT knock or just walk in as it makes the dogs restless, distracted, or nervous which is dangerous because we work with sharp tools.
We request a 48 hour notice for cancellations and rescheduling. Our policy is to charge the total balance of a groom (or remaining balance for clients who have paid a deposit) for same day cancellations. Receiving early cancellation calls allows us to contact people who have been unable to schedule an appointment. Clients that were unable to schedule are appreciative to have the opportunity to take an appointment that someone else has canceled.